We guarantee to provide accurate descriptions and high quality product as mentioned on the website. Sellers warranty only covers defective parts and defective part does not constitute a refund or replacement of entire printer. Our technical team will verify the details visually. Once we receive the product our team will verify reported issue and will send the replacement items to the customer with shipping cost borne by us. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return. The Real Optics reserves the right to take the final decision on all refund request.